Right to Admit & Offer Spa Therapies

We reserve the right to admit guests and offer spa therapies. Spa therapies will be offered only to medically fit persons of age 16 years and above. The decision of the spa team in declaring a guest fit and eligible to take a spa therapy is final and binding. Appointments are subject to availability and hence we recommend booking appointments well in advance.

Therapist Policy

At The Zen Aura Spa, we are committed to ensuring the utmost comfort, privacy, and professionalism for every guest. In line with our service standards, we provide therapies exclusively by same-gender therapists across all our locations. This means male therapist cater to gentlemen and female therapist cater to ladies. For our valued members and repeat guests, we will make every reasonable effort to accommodate requests for a specific therapist from those available; however, we cannot guarantee availability in all cases. We also kindly request all guests to wear the disposable undergarments provided for each session to uphold our highest standards of hygiene, safety, and personal comfort.

Full Disclosure

Guests are required to make full disclosure of their health condition, allergies etc. at the front desk before starting their therapy since some spa therapies may not be recommended in case of contraindications.

Medical Advice

Advice by our Spa Team should not be construed as a substitute for medical advice by a family physician or specialist. Guests are required to cross-check with their physician or specialist before implementing recommendations relating to therapies suggested, exercise, diet and lifestyle changes.

Customisation

The duration, technique and material used for every therapy is scientifically pre-determined by our technical trainers. It will not be possible to modify or customize them beyond permissible limits.

Spa Menu & Prices

List of spa therapies offered and their prices are subject to change without prior intimation. Guests are required to check with the spa front-desk for the latest menu and prices before selecting their spa therapy.

Late Arrivals & Therapy Duration Extension

In case of late arrival by a guest beyond ten minutes of the scheduled appointment time, we reserve the right to shorten the therapy duration for the same price or offer a completely different therapy of a shorter duration. This is so that the next appointment is not delayed.

Personal Belongings

Responsibility of personal belongings rests solely with our guests and we accept no responsibility for lost or misplaced belongings. While we strongly advise against carrying valuables to the spa, provision for a guest locker has been made in every spa room. Please use the locker and retain the keys with you during the entire duration of your visit.

Inappropriate Behaviour

Our therapists reserve the right to stop any therapy at any point of time in the event of any inappropriate behavior, gestures, innuendos or requests of sexual nature by a guest. Such guests will be blacklisted and no further appointments will be offered to them.

No Massage on Private Parts

We don’t offer massage on private parts of the body.

No Massages offered to Pregnant Ladies

We don’t offer therapies to pregnant ladies as this is a specialised field and our therapists are not trained in this science.